Exploring The Impact Of Fintech On The Financial Services During The Covid-19 Pandemic In 2020-2021

Abstract

Purpose: This research study demonstrates the exploration of Fintech services around the world focused on main Ireland and concentrating on the current time of the COVID-19 Pandemic. This research focuses on exploring the impact and changes of Fintech services in the Irish market during the COVID-19 crisis, highlighting the adoptions undertaken by the government and the companies' innovation.

Methodology: The methodology approach used in this research was interpretivism approach by using a qualitative research methodology. The primary data was collected through one-to-one interviews via Zoom call and Teams meeting based on cross-sectional studies that gather the data from different participants at a single point and time. The interviews were focused on experts of Fintech services from various fields and backgrounds, which supports the findings of this dissertation.

Findings: The finding of this research shows the innovation in the Fintech field and the changes that was forced to put in place because of the COVID-19 Pandemic. This research reflects on the revolution that fintech had before COVID 19 and during the Pandemic. The study shows that businesses had to adapt to new Fintech services to survive during the Pandemic.

Research Limitations: The main limitation of this research was time management and time-consuming, where time management is where the interview took place in different times frames based on the time flexibility of the experts, as stated in Chapter 5, the other one was time-consuming interpretation is limited, and the interviewees could understand the question in different away and answering something off-topic.