The Impact of Cloud-Based Inventory Management Systems on Stock Optimisation and Real-Time Tracking Across Multiple Pharmacy Locations in UAE Chain Pharmacies

Abstract

Inventory is an organisation’s core asset driving operational efficiency and profitability. This study explores the impact of cloud-based inventory management systems (CBIMS) on stock optimisation and real-time tracking across multiple pharmacy locations within pharmacy chains in the United Arab Emirates (UAE). The research aims to assess the outcomes of CBIMS in UAE pharmacies by examining previous inventory practices, features, benefits and challenges, potential to reduce stockouts and overstocking, and staff experiences of the system effectiveness in daily workflow. A mixed-methods survey was conducted with 127 pharmacists and pharmacy managers, comprising closed-ended questions for statistical analysis and open-ended questions for thematic insights. The participants were selected based on their direct experience with CBIMS for a minimum of six months. The data were analysed using SPSS, Excel, and Tableau, with thematic coding applied to open-ended responses. The findings revealed that CBIMS significantly enhanced real-time tracking, with participants reporting improved stock visibility, more efficient branch coordination, and streamlined routine tasks. However, the findings did not indicate a notable impact in stock optimisation, with statistical tests indicating no significant improvement in stock accuracy or decrease in overstocking. Furthermore, qualitative feedback from respondents emphasised key benefits such as reduced workload, efficient stock coordination, and minimised stock discrepancies, as well as challenges including reliance on stable internet connectivity, high installation costs, and the need for frequent training. The study concludes that CBIMS are crucial for enhancing operational decision-making and real-time monitoring in UAE chain pharmacies, despite their limited ability to fully optimise stock levels. To optimise the potential of CBIMS, the study recommends improved integration with pharmacy operational systems, continuous staff training, and the incorporation of digital innovations. This study provides valuable insights for stakeholders and policymakers driving digital transformation in pharmaceutical supply chains. It advances knowledge of sustainable inventory practices through CBIMS while enhancing operational efficiency and real-time monitoring.