Hughes ,TaraDeborah Kinsella2024-01-292024-01-292021https://dspace.griffith.ie/handle/123456789/410I would like to acknowledge and thank my husband Thibaut, for his support and encouragement that helped me to persevere when I was tired and keeping me fed when I was hungry. You painted and plastered our house while I attended classes and for that alone, I am eternally grateful. I appreciate the patience of my friends and family that supported me over the last two years, particularly Sharon, Egle and Susan who went out of their way to help proofread my first assignments, pushed me to work faster and of course, celebrated my achievements. I would like to thank Pitney Bowes for their investment and sponsorship, I am appreciative and proud to work there; and in particular, thank you to Christopher Johnson. I also thank all of the employees that volunteered to participate in my research. I would like to extend a special thank you to Tara Hughes, my dissertation supervisor for her support – your feedback and guidance was always thoughtful, provoking, and timely. Your encouragement has been priceless. Finally, I would like to thank the staff and my lecturers at Griffith College Graduate Business School. Thank you for taking a chance on me and inspiring me to truly understand.Thesis