?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Nwafor&rft.au=Nwafor%2C+Onyekachi+Lynda&rft.aufirst=Onyekachi+Lynda&rft.date=28+August+2020&rft.title=The+Relationship+Between+Total+Quality+Management+and+the+Financial+Performance%3A+A+Case+Study+of+Zenith+and+Fidelity+Bank+in+Nigeria.&rft.inst=Griffith+College&rft.degree=Masters