Study on the Relationship between Emotional Intelligence and Job Performance in Procurement Professionals.

Moya Carreño, Maria Eugenia (2020) Study on the Relationship between Emotional Intelligence and Job Performance in Procurement Professionals. Masters thesis, Griffith College.

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Abstract

In this study, it was shown a profile with the key emotional intelligence (EI) skills that relate to job performance in procurement professionals with the purpose of contributing to the improvement of job performance, the development of future procurement professionals and more accurate recruitment processes. The main skills identified were communication, empathy, negotiation, social skills, and interpersonal skills. The main factors that influence job performance identified in the research were: relationship with suppliers, work overload and stress, work environment, profession, communication, recruitment process, financial issues and mood. The research also revealed a relationship between emotional intelligence and job performance in procurement professionals, demonstrated by the extent of the impact of identifying emotions, using emotions, understanding emotions and managing emotions in job performance, adding to the findings of earlier studies. The role of emotional intelligence in the procurement sector was defined as fundamental to perform daily activities successfully and as one of the fundamental aptitudes procurement professionals need. It was also established that emotional intelligence skills are an asset for procurement professionals, describing it as the second most important tool for performance after technical skills and highlighting the importance of trainning professionals in EI skills. The sample consisted of 6 procurement professionals from a construction company in Chile and the collection of data was done through in-depth interviews conducted by video-call using a hybrid type access to sources. The methodology approach to the research was done through an interpretive paradigm and a qualitative and inductive approach with the nature of an explanatory study and a cross-sectional time horizon.

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