.................................................................................................................................................. 60 ............................................................................................................................................... 64 APPENDICES ................................................................................................................................................... A

Bartlett, C.A. and Ghoshal, S. (2002) ‘Building Competitive Advantage Through People'. MIT Sloan Management Review, 43(2), pp. 34-41.

Caillier, J. (2012) The Impact of Teleworking on Work Motivation in a U.S. Federal Government Agency. Available at: https://journals-sagepubcom.ezproxy.gcd.ie:2443/doi/full/10.1177/0275074011409394 (Accessed: 21 January 2019).

Campbell, J. and McDonald, C. (2007) ‘Defining a Conceptual Framework for Telework Research'. p. 10.

Creswell, J.W. (2014) Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Thousand Oaks: SAGE Publications.

Dess, G.G., Lumpkin, G.T. and Eisner, A.B. (2014) Strategic Management: Text and Cases.

Dul, J. and Neumann, W.P. (2007) ‘2 - The Strategic Business Value of Ergonomics**Parts of This Chapter Have Been Previously Published in Dul and Neumann [38] and Neumann and Dul [24].' In Pikaar, R.N.Koningsveld, E.A.P.and Settels, P.J.M. (eds.) Meeting Diversity in Ergonomics. Oxford: Elsevier Science Ltd, pp. 17-27. DOI: 10.1016/B978-008045373 6/50003-9.

Flatt, S.J. and Kowalczyk, S.J. (2008) ‘Creating Competitive Advantage Through Intangible Assets: The Direct and Indirect Effects of Corporate Culture and Reputation'. Advances in Competitiveness Research, 16(1), pp. 13-30.

Grant, R.M. (1996) ‘Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration'. Organization Science, 7(4), pp. 375-387.

Groenewald, T. (2004) ‘A Phenomenological Research Design Illustrated'. International Journal of Qualitative Methods, 3(1), pp. 42-55. DOI: 10.1177/160940690400300104.

Hofstede, G., Hofstede, G.J. and Minkov, M. (2010) Cultures and Organizations: Software of the Mind ; Intercultural Cooperation and Its Importance for Survival. rev. and expanded 3. ed. New York: McGraw-Hill.

Huws, U., Robinson, W.B. and Robinson, S. (1990) Telework Towards the Elusive Office. New York, NY, USA: John Wiley & Sons, Inc.

Kaplan, R.S. and Norton, D.R. (2005) ‘The Balanced Scorecard: Measures That Drive Performance. (Cover Story)'. Harvard Business Review, 83(7/8), pp. 172-180.

Kelliher, C. and Anderson, D. (2010) ‘Doing More with Less? Flexible Working Practices and the Intensification of Work'. Human Relations, 63(1), pp. 83-106. DOI: 10.1177/0018726709349199.

Kopp, C. (2019) What Is Organizational Behavior (OB)?. Investopedia. Available at: https://www.investopedia.com/terms/o/organizational-behavior.asp (Accessed: 26 January 2019).

Kozlenkova, I., Samaha, S. and Palmatier, R. (2014) ‘Resource-Based Theory in Marketing'. Journal of the Academy of Marketing Science, 42(1), pp. 1-21. DOI: 10.1007/s11747-013 0336-7. Kurland, N.B. and Bailey, D.E. (1999) ‘Telework: The Advantages and Challenges of Working Here, There, Anywhere, and Anytime'. Organizational Dynamics, 28(2), pp. 53- 67.

Kurter, H.L. (2018) 5 Ways Millennials Are Shaking Up The Workforce From The Bottom Up. Forbes. Available at: https://www.forbes.com/sites/heidilynnekurter/2018/11/15/5-ways-millennials-areshaking-up-the-workforce-from-the-bottom-up/ (Accessed: 9 February 2019).

Lesser, E.L. and Storck, J. (2001) ‘Communities of Practice and Organizational Performance'. IBM Systems Journal, 40(4), pp. 831-841. DOI: 10.1147/sj.404.0831.

Locke, E.A. and Latham, G.P. (2004) What Should We Do about Motivation Theory? Six Recommendations for the Twenty-First Century. The Academy of Management Review.

Margherita, A., O'Dorchai, S. and Bosch, J. (2009) Reconciliation between Work, Private and Familiy Life in the European Union. Luxembourg: Office for Official Publications of the European Communities.

Morris, P. (2009) ‘Quantifying Telework in the United States'. Conference Papers - International Communication Association, pp. 1-23.

Muhammed, A. (2018) 10 Remote Work Trends That Will Dominate 2019. Forbes. Available at: https://www.forbes.com/sites/abdullahimuhammed/2018/12/21/10 remote-work-trends-that-will-dominate-2019/ (Accessed: 16 May 2019).

Nahapiet, J. and Ghoshal, S. (1998) ‘Social Capital, Intellectual Capital, and the Organizational Advantage'. Academy of Management Review, 23(2), pp. 242-266. DOI: 10.5465/AMR.1998.533225.

Nanavaty-Dahl, J.M., Fleura Bardhi, Felicia Lassk and Jayne. (2009) Set Up Remote Workers to Thrive. MIT Sloan Management Review. Available at: https://sloanreview.mit.edu/article/set-up-remote-workers-to-thrive/ (Accessed: 23 May 2019).

Nilles, J.M. ‘What Does Telework Really Do to Us?' p. 47.

O'Neill, T.A. et al. (2009) ‘Predicting Teleworker Success: An Exploration of Personality, Motivational, Situational, and Job Characteristics'. New Technology, Work & Employment, 24(2), pp. 144-162. DOI: 10.1111/j.1468-005X.2009.00225.x.

Perry, M. (2019) ‘Engagement Around the World, Charted'. Harvard Business Review, 15 May. Available at: https://hbr.org/2019/05/engagement-around-the-world-charted (Accessed: 21 May 2019).

Pfeffer, J. (1994) ‘Competitive Advantage Through People'. California Management Review, 36(2), pp. 9-28. DOI: 10.2307/41165742.

Riesenberger, J.R. (1998) ‘Executive Insights: Knowledge—The Source of Sustainable Competitive Advantage'. Journal of International Marketing, 6(3), pp. 94-107. DOI: 10.1177/1069031X9800600310.

Sánchez, A.M. et al. (2007) ‘Teleworking and Workplace Flexibility: A Study of Impact on Firm Performance'. Personnel Review. DOI: 10.1108/00483480710716713. Siha, S.M. and Monroe, R.W. (2006) ‘Telecommuting's Past and Future: A Literature Review and Research Agenda'. Business Process Management Journal, 12(4), pp. 455-482. DOI: 10.1108/14637150610678078.

Taskin, L. and Bridoux, F. (2010) ‘Telework: A Challenge to Knowledge Transfer in Organizations'. International Journal of Human Resource Management, 21(13), pp. 2503- 2520. DOI: 10.1080/09585192.2010.516600.

Taskin, L. and Edwards, P. (2007) ‘The Possibilities and Limits of Telework in a Bureaucratic Environment: Lessons from the Public Sector'. New Technology, Work & Employment, 22(3), pp. 195-207. DOI: 10.1111/j.1468-005X.2007.00194.x.

VanWynsberghe, R. and Khan, S. (2007) ‘Redefining Case Study'. International Journal of Qualitative Methods, 6(2), pp. 80-94. DOI: 10.1177/160940690700600208.

Yang, H. and Morgan, S.L. (2011) ‘2 - Business Strategy and Corporate Governance: Theoretical and Empirical Perspectives'. In Yang, H. and Morgan, S.L. (eds.) Business Strategy and Corporate Governance in the Chinese Consumer Electronics Sector. Chandos Asian Studies Series. Chandos Publishing, pp. 23-46. DOI: 10.1016/B978-1-84334-656 2.50002-8.

Yolles M (2009) ‘Competitive Advantage and Its Conceptual Development: An Exploration'. Bus. Inf. Rev. Business Information Review, 26(2), pp. 93-111. Appendices